the first thing i do upon arriving at the mms office each morning (mon-fri) is check my email, process incoming orders, then respond to as many of the queries and comments that land in the mms inbox as humanly possible before i have to move on to picking, packing, and shipping incoming orders, tracking down new titles (as well taking care of receiving & accounting concerns - not to mention listening critically to everything that comes in, scanning, gathering press releases & tracklistings, writing my own blurbs, making sound-samples, etc...), and keeping this site updated & representative of the items actually on the shelves & in stock ...

faced with having to tackle all of this on any given weekday, it would be futile to attempt to contend with even a quarter of the messages that i receive ... anything directly concerning an order you've placed with mms, or any issues arising from the placement of said order will be dealt with first, after which i'll write back to as may general questions & threats as i can before time / my patience runs out ...

if your email doesn't seem to be getting through to me, and if you're addressing a concern that can't easily be answered simply by referring to this site (see the last entry below for myriad examples), please re-send your message - adding the tag "(urgent)" to the beginning of the subject line ...

the best way to acquire any number of items from mms is to place an order using the shopping cart & check-out features of this site. to begin, click on the cover-image of any item currently listed on this site, then click the ".cart." and/or ".checkout." buttons in the menu-bar to modify and/or place said order.

you have your choice of using your credit card (visa, mastercard, american express, discover), debit or bank card (anything with a visa or mastercard logo), or paypal account to settle for the balance your order... if you don't have access to any of these, i will also (begrudgingly) accept money orders and personal checks made out to "mimaroglu music sales." simply complete your order via this site and select the appropriate option when checking out. checks, money orders, and paypal echeck payments are all subject to up to an additional week of processing time to allow for their clearance (paypal users - make sure your balance will cover your purchase, otherwise it will be handled as an echeck !!!)

note that all orders must be paid for at the time of placement. your credit card, debit card, or paypal account will be charged automatically at the instant you place an order via the site. any changes or modifications to the items, quantities, shipping method, or destination of an order made after placement will hinder the processing of your order drastically - please make sure that you double-check that all of the information regarding your order is correct before you hit the final "submit" button - it will save us both a great deal of time.

for all intents & purposes, mms is a mail-order-only operation. that said; the items listed for sale on this site do exist in real, physical space; one in which i am "working" most mondays through fridays from 9am - 7pm. if you happen to be in the boston / cambridge / somerville area and, like me, tire of staring at an endless stream of projecting ions, pining for the days of the tactile record store experience, the items for sale on this site just might be able to be perused by current retail & resale customers during business hours by appointment only ...

if you show up at the office unannounced, i will most likely show you the door & insist you leave through it ... unless you proffer any one of the following as a peace-offering ::

... in which case i will gladly let you in to look around for as much time as i can spare that day (hint - liquor world just on the other side of the porter square t-stop stocks these & many other fine brands) - otherwise, arriving at a pre-arranged time with or without any of the libations above is preferable. fridays are usually the best & weekend visits are not entirely out of the question ...

i ship all orders via either the united states postal service (usps) or the united parcel service (ups). several different variations of the two aforementioned methods are available as soon as you add the first item to your shopping cart. simply click on "click here to change shipping method" on the main shopping cart page.

the americart software automatically calculates the shipping costs based on the weight of the items in your order, the service you have selected, and the destination of your order. this system isn't 100% accurate yet it succeeds in getting very, very close to what it actually costs me to ship your box (including postage, delivery confirmation service for all domestic orders, the cost and weight of the cardboard mailer itself, my daily-pickup & postal broker fees, plus the cost of thermal printer labels, bubble-pack, tape, etc...) - besides, when it's wrong its usually in your favor anyways ...

generally speaking, i recommend selecting priority mail for most domestic orders. if you're on a budget, or are placing a very small order, the first class / media-mail option is for you (i.e. - if your box qualifies for first class i will send it so, otherwise i will send it via media mail) - if you're placing a very large order, or one for heavy items, ups ground is good (but slower than the usps to the west-coast) - international customers have their choice of first class (less than 4 lbs), priority mail (over 4 lbs) or express mail (which is competitive with priority mail for orders over 5-6 lbs, taking only a fraction of the time)

while mms certainly doesn't have the manpower nor the chutzpah of larger mail-order hubs, you can rest assured that i will do everything within my power to make sure your order gets to you within a reasonable amount of time (although there's some dissention on what exactly this is ...)

orders placed over the weekend are not contended with until the following monday morning and do not ship until monday afternoon at the earliest (the same also goes for most email and other correspondence)

generally speaking ; during a regular mms business weekday, finalized orders placed up until noon (eastern standard time - i.e. 5pm in london, 6pm in western europe, 2am in asia, 9am on the west coast, etc ...) will get picked & packed the same day & shipped the next. the only major exception to this schedule are the days just prior to, and the week just after an udpate is sent out, during which most orders placed over the weekend slowly ship out in the order they were placed, usually taking a full week to get everything out the door.

any defective or damaged goods, or items received in error can of course be exchanged for the correct ones (depending on stock levels) or comparable credit (in most cases it can even be a little more as mms prides itself on giving you the benefit of doubt). no other returns are allowed.